DMACC Financial Services Academy

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Des Moines Area Community College (DMACC), Goodwill and Central Iowa Works are partnering to provide a non-credit Financial Services Academy starting in February.  The training prepares you for entry-level financial services positions, such as call center, customer service, insurance assistant, phone banking, financial crimes specialist and more.

The class focuses on financial services industry basics, workplace skills, call center operations, customer service basics and job readiness. 

The academy will be held from Feb. 6 through March 15 on Mondays, Wednesdays and Thursdays from 6 to 10 p.m. at the DMACC Urban Campus.

There will be a tour of a call center on one of the class dates, as well as mock interviews, assistance with online applications and employer information sessions.  The cost of the Financial Services Academy is $749 and includes the books.  In addition, most individuals are eligible for tuition assistance.

“After two years of unemployment and underemployment, I attended the financial services academy and two weeks later I accepted a job offer with Marsh,” said FSA graduate Joe Burklund.  “The results speak for themselves.”

Area business representatives are also praising the merits of the academy.

“Employer involvement in the Financial Services Academy is investing in the future workforce,” said Ellen Gaucher, executive vice president and chief administrative officer at Wellmark Blue Cross and Blue Shield.  “This is an ideal way to enhance potential applicants’ opportunity for success.”

For more information, call the DMACC Workforce Training Academy at (515) 697-7700 by Jan. 26.


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